VIRTUALLY UNLIMITED POSSIBILITIES
Genesys Cloud CX is designed to take full advantage of modern cloud strategies and technologies. A microservices-based architecture, API-first development, open data and artificial intelligence (AI) give you rapid innovation, agility and resilience. The platform’s composable design optimises your CX tech stack so you can focus on configuring and harmonising only the tools your business needs, with minimal disruption.
In the ever-evolving world of customer experience, newer channels like social media, messaging and bots tend to get a lot of attention. But your email address remains one of the first things customers look for when they need assistance. Email, the first digital channel, is still essential for customer support.
The Genesys Cloud contact centre platform empowers businesses with best-in-class voice capabilities. Drive positive customer experience with a reliable, robust and highly configurable contact centre. Genesys is the perfect fit for any size!
Genesys Workforce Management (WFM) provides a sophisticated package of contact-center management tools, enabling contact center managers to better manage their workforce. Have a happier team and better customer service when you visualise your workforce!
Reporting lets you see what's going on in your contact center, by providing a suite of tools that gather, aggregate, and format data to help you see what's currently happening in your contact center, and what has changed over time, so you are better able to make informed, timely business decisions.