Customer expectations have changed - they expect so much more these days and this extends to their interactions with your employees and support teams. The customer journey now occurs across multiple channels, ranging from phone, email, SMS, social media, web chat as well as in-person interactions. EDV helps companies across Australia with their contact centre strategy by providing world-class technology and apps that have been designed to deliver functionality and efficiencies. Mitel’s Contact Center portfolio, in particular, delivers everything your business needs to transform customer journeys into omnichannel experiences. Those experiences empower customers to engage with you on their terms while optimising your workforce.
Exceed Customer Expectations
Retain customers and attract new ones by engaging them on their preferred device and media.
Measure and Manage Effectiveness
Measure employee productivity and use our management tools to increase effectiveness.
Achieve Success Metrics + Increase Satisfaction
Increase customer satisfaction, lower customer effort and improve net promoter scores.